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What You Agree to When You Use 21 Wind

These terms set out how your account works, what we expect from you, and what you can expect from us. Access and eligibility depend on your local law and the regions we support — read this before placing your first bet or making a…

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredOne account per personTerms subject to change
21 Wind What You Agree to When You Use 21 Wind
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or if you believe your account has been actioned in error, our support team can walk you through the relevant clause and what happens next. We handle account-related queries through three channels — pick whichever works for your situation.

Team online

Live Chat

Open the chat icon from any page on 21 Wind. This is the quickest path for account queries tied to these terms, including payment disputes.

Email Support

Send a detailed message to our support address for written records of your query. We respond to terms-related cases in the order received.

Account Help Centre

The help section inside your account dashboard covers the most common terms questions — wallet verification, account limits, and closure steps.

HOW WE HANDLE ACCOUNTS

What We Do to Keep Your Account Secure

Account security and fair use sit at the centre of how we run 21 Wind. Here is what we actually do — not a list of promises, but the specific steps behind each commitment.

Identity Verification We verify account details against the payment wallet you register. bKash, Nagad, and Rocket wallet names must match the name on your 21 Wind account to release withdrawals.
Data Retention We keep account transaction records for as long as required by the legal and financial obligations in the regions we operate. You can request a summary of your data through account settings.
Account Closure Requests To close your account, contact live chat or email support. Your remaining balance is returned to the wallet used for your last deposit before the account is deactivated.
Dispute Process If you believe a term was applied incorrectly to your account, raise it through live chat with your transaction reference. We review and respond with the applicable clause in writing.

Common Questions About These Terms

These are the questions we actually receive about how the terms apply to real account situations — from new accounts to withdrawal disputes.

These terms apply to anyone who creates and uses a 21 Wind account. Access depends on your local law and whether your region is currently supported. Eligibility is your responsibility to confirm.

We post updates to this page before changes take effect and show the revision date at the top. Continued use of your account after that date means you accept the updated terms.

A mismatch triggers a manual review before any withdrawal is processed. Contact live chat with your transaction reference and we will walk you through the verification steps required.

Go to account settings and use the data request option. We compile transaction records and account history in line with the retention periods set by the regions we operate in.

Your balance is held securely during a suspension review. If the review clears your account, access and funds are restored. If it does not, we communicate the outcome and the return process in writing.

Contact support through live chat or email. State that you want to close your account and we will process the remaining balance back to your last active wallet — bKash, Nagad, or Rocket — before deactivation.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.